OBJECT AND GENERALITIES
Through its site www climbskin.com, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of “Client”, which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the version of the Conditions of Use published at the time the Website is accessed.
In any case, there are pages of the Website accessible to individuals or legal entities that do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be bound by the terms and conditions set forth in these General Conditions, insofar as this may be applicable to them.
THE COMPANY wants to let its Clients and Users know that it is aimed exclusively at an audience over 16 years of age and that the territory in which it accepts and distributes orders is the Peninsula and the Balearic Islands (hereinafter, the “Territory”), the Canary Islands , Ceuta and Melilla, as well as international orders.
CONTACT: For any type of doubt, query or suggestion, you can send us your comments by email to: email@example.com
The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of Climbskin, SL. However, the information given on each product, as well as the photographs or videos related to them and the trade names , trademarks or distinctive signs of any kind contained on the COMPANY’s website are displayed at www.climbskin.com for guidance purposes.
All the prices of the products that are indicated through the website include VAT and other taxes that may correspond. However, these prices do not include the costs corresponding to the shipment of the products, which are detailed separately and must be accepted by the Customer.
THE COMPANY informs the Client that the number of units available is kept up-to-date with stocks in stock and availability from our suppliers. In no case will THE COMPANY intentionally put more units on sale than it has or the supplier has reserved for it.
THE COMPANY will do everything possible to please all its Clients in the demand for the products. However, on occasions, and due to causes that are difficult to control by THE COMPANY, such as human errors or incidents in the computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by THE COMPANY to satisfy the Clients’ orders.
In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, they must follow the provisions of the Return section.
The Customer agrees to pay at the time the order is placed. The rates corresponding to the relevant shipping costs will be added to the initial price that appears on the website for each of the products offered. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.
The proof of purchase corresponding to the order will be available and can be viewed at www.climbskin.com in the section “My account”, “Orders”.
The Client must pay the amount corresponding to his order by payment through Paypal, transfer or deposit into the account of Banco Santander.
Payment by card is through the Banco Santander payment gateway. We accept Visa and Mastercard.
The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email, in the shortest time possible so that THE COMPANY can take the appropriate steps.
The company reserves the right to cancel the coupon at any time.
THE COMPANY informs cardholders that they are responsible for transactions on the website.
Orders paid with PayPal have a 3% surcharge.
The website uses general information security techniques
rally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user / client accepts that the provider obtains data for the purposes of the corresponding authentication of access controls.
Any contracting process or that involves the introduction of personal data will always be transmitted through a secure communication protocol (HTTPS: //) in such a way that no third party has access to the information transmitted electronically.
Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.
Orders for countries with an Official Climbskin distributor will only be made through our distributors for those countries.
The Company reserves the right to cancel any order that is made with a discount coupon for not meeting all the necessary conditions.
CANCELLATION OF ORDERS
THE COMPANY will accept order cancellations when requested prior to shipment. To make the cancellation you must request it by sending an e-mail to firstname.lastname@example.org.
DEADLINES, PLACE OF DELIVERY AND LOSS
1. Product delivery
THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.
THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.
THE COMPANY informs the Client that it is possible for the same order to be divided into several deliveries.
2. Delivery Term
Shipments will be made through the Post Office or a courier company. The order placed by you will be delivered to you within a maximum period of 10 working days from when the order is confirmed. Although the usual delivery time of THE COMPANY usually ranges between 2 and 4 days, from the completion of the order.
These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In the event of delays in deliveries, THE COMPANY will inform its clients as soon as it becomes aware of them.
Each delivery is considered completed from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.
In the case of delays in the delivery of orders attributable to THE COMPANY, the Customer may cancel their order in accordance with the procedure described in Section “11. Return”. Delays in delivery will not be considered those cases in which the order has been made available to the Customer by the transport company within the agreed period and could not be delivered for reasons attributable to the Customer.
In case of return of the order, after notification, in case of absence and not going to pick it up at the Post Office within the stipulated period, the customer must pay the costs of the second shipment again.
For peninsula Spain and the Balearic Islands, the cost of shipping will be € 3.95 (VAT inc.). Canary Islands, Ceuta and Melilla the shipping cost will be € 14.95 for each order.
Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped.
For security reasons, THE COMPANY will not send any order to military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.
3. Delivery Data, Deliveries not made and Loss
If at the time of delivery the Customer is absent, Correos or the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery occurs.
If after 7 business days after the delivery of the order delivery has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client will be responsible for the shipping costs and return to origin of the merchandise, as well as possible associated management fees.
If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation.
In these cases, the response times of our carriers usually oscillate between 1 and 3 weeks.
4. Diligence in delivery
The Client must check the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been reviewed, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by shipping, the client undertakes to notify THE COMPANY via email as soon as possible. possible time, preferably in the next 24 hours and with a maximum of 7 calendar hours from delivery.
1. Return procedure
All products purchased from THE COMPANY may be returned and reimbursed, provided that the Client communicates to THE COMPANY his intention to return the product (s) purchased within a maximum period of 7 calendar days from the date of delivery and that the rest of the conditions established in this section are met.
THE COMPANY will only accept returns that meet the following requirements:
The product must be in the same state in which it was delivered and must retain its original packaging and labeling.
The shipment must be made using the same box in which it was received to protect the product. In the event that it cannot be done with the box with which it was delivered, the Client must return it in a protective box so that the product reaches the COMPANY’s warehouse with the maximum possible guarantees.
A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.
In order to facilitate the return process for Clients and to be able to correctly monitor it, THE COMPANY establishes the only return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, not the one you ordered, etc.), the amount of the return will be refunded. If the reason is another (the products were served correctly but they are not to your liking), the cost of the return costs will be borne by the customer.
To proceed with a return, the following steps must be followed:
Inform within 7 calendar days of receipt that the product wants to be returned. The information can be made via email to email@example.com.
THE COMPANY will inform the customer of the address to which the product must be sent.
The customer must send it through a courier company of his choice. The return must be paid by the customer.
Inform the courier company used, date and time of the return.
Refunds to the CUSTOMER
The return of the products will result in a refund equal to the cost of the returned products less the cost of the return service.
Only in the event that the delivered product is defective or incorrect, THE COMPANY will also reimburse the Customer for the corresponding shipping costs.
Returns and partial cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund on the Customer’s account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.
GUARANTEE OF THE PRODUCTS PURCHASED
THE COMPANY acts as a distributor of manufacturers who guarantee that the products that are presented for sale on www.climbskin.com, work correctly and do not present defects or hidden defects that may make them dangerous or unsuitable for normal use.
Any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.
INTELLECTUAL AND INDUSTRIAL PROPERTY
THE COMPANY holds all rights to the content, design and source code of this Web page and, especially, with an enunciative but not limiting nature, to the photographs, images, texts, logos, designs, trademarks, trade names and data that are include on the Web.
Clients and Users are warned that such rights are protected by current Spanish and international legislation on intellectual and industrial property.
Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter are also applicable.
The total or partial reproduction of this website, nor of any of
its contents, without the express and written permission of THE COMPANY.
Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that entails an infringement of current Spanish regulations and / or internationals in the field of intellectual and / or industrial property, as well as the use of the contents of the Web if it is not with the express prior written authorization of THE COMPANY.
THE COMPANY informs that it does not grant any implicit license or authorization on intellectual and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.
The use of the contents of the web domain for informational and service purposes is only authorized, provided that the source is cited or referred to, the user being solely responsible for their misuse.
ACCESS AND STAY ON THE WEB. OUR CONTENTS
Clients and Users are fully responsible for their conduct, when accessing information on the Web, while browsing it, as well as after having accessed it.
As a consequence of the foregoing, Clients and Users are solely responsible to THE COMPANY and third parties for:
The consequences that may arise from a use, for illegal purposes or effects or contrary to this document, of any content on the Web, prepared or not by THE COMPANY, published or not under its name officially;
As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent the normal enjoyment by Other users.
THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Clients and Users who do wrong use of the contents and / or breach any of the conditions that appear in this document.
THE COMPANY informs that it does not guarantee:
That access to the Web and / or the linked Websites is uninterrupted or error-free.
That the content or software that Clients and Users access through the Web or the linked Websites does not contain any errors, computer viruses or other elements in the contents that may cause alterations in their system or in electronic documents and files. stored on your computer system or cause other damage.
The use of the information or content of this website or link websites that Clients and Users could make for their personal purposes.
The information contained in this Web page must be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:
THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore does not assume any responsibility for any possible damages or inconveniences for Users that may arise from any inaccuracies present on the Website.
THE COMPANY does not assume any derivative responsibility, by way of example but not limited to:
The use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the content of the Website or of third parties.
Of the eventual damages and losses to the Clients or Users caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.
Of the contents of those pages that Clients or Users can access from links included in the Web, whether authorized or not.
Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY through contractual means.
The access of minors to the contents included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the Internet use control tools with The purpose of avoiding (i) access to materials or content not suitable for minors, as well as (ii) sending personal data without the prior authorization of their parents or guardians.
Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or link Webs, nor will it respond, for
therefore, of the eventual damages and prejudices suffered by individual and / or collective Clients or Users as a result of said communications and / or dialogues.
THE COMPANY will not be responsible in any case when:
Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, acts of God or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.
Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.
Of the errors or damages produced to the website due to an inefficient use of the service and in bad faith on the part of the Client.
Of the non-operation or problems in the email address provided by the Client for sending the order confirmation.
In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.
Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.
Last update 07/25/2021